Having an issue? No problem, here at The urban Refuge we understand that customer satisfaction is indeed first and foremost. So don’t hesitate to use the contact form and we will diligently address your issues right away.
While we understand that there will be a need for returns in some cases. Please duly note that while we will accept returns under limited circumstances.
(1) The wrong size being delivered on our part.
(2) The item received is defective or is not as described.
(3) The wrong size delivered on your part must have all original tags etc. You shall be the bearer of such All costs. Any costs requiring postage is to be paid on your behalf in addition to a 15% restocking fee.
We do indeed greatly appreciate your business.
Happy shopping everyone!